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Pavlounis Consulting^tm offers professional services in the areas of....

Internet Commerce (eCommerce):
Web development and Business Technology Solutions (online stores, operations management, communications).

Education / Training solutions (Internet and Classroom):
Internet: www.vlearning.net.

Business and Systems Analysis:
A comprehensive business analysis and requirements assessment is key to the decision process of determining what system or business process tools are required to maximize productivity and operational efficiency. A systems analysis will evaluate inefficiencies in your system architecture, offer solutions to improve system effectiveness and cost benefits, and determine software modifications, if required, to meet your specific business process requirements.

Project and implementation management, and consulting services:
Full project life-cycle implementation management. Project, budget, and cost controls, software installation and configuration, database design and creation, user training, system testing, and support services.

CRM (Customer Relationship Management):
Customer Relationship Management (CRM) is not just software change. Typically, CRM is defined as a software application used to manage company-wide customer interaction. The key to successful CRM is in understanding that the software is a tool used to execute a strategy, not a solution in itself. It all depends on what you do with it when you get it. To be effective, it must be treated as a business philosophy that, if done correctly, is incorporated into your internal culture.

CE Change Enablement:
Understanding CRM makes it easier to understand the concept of CE. Change Enablement is the tool within CRM solution implementation which prepares the organization for the changes to come. Making changes to a process without the buy-in of those who are affected, or who manage that process, will often result in a resounding failure. It cannot be stressed enough that it is important to get the buy-in of everyone involved when implementing organizational change, be it through the reengineering of antiquated processes or the implementation of new software systems. Employee buy–in, facilitated through change enablement, is crucial in order to assure the successful implementation and integration of the changes into the organization. User acceptance of the changes is critical to any project’s success.

ERP (Enterprise Resource Planning):
ERP attempts to integrate all departments and functions across a company onto a single computer system that can serve all those different departments' particular needs. ERP combines them all together into a single, integrated software program that runs off a single database so that the various departments can more easily share information and communicate with each other.

ERM (Employee Relationship Management):
ERM is a way of working that encourages and empowers employees to optimize their performance and deliver company or real shareholder value. Implementing an ERM solution can significantly improve people management by elevating it to a strategic level and creating a solution that is efficient, effective, measurable and manageable.